NGS eDiary accounts are issued by the school — there is no public sign-up — and an account's life follows the student's enrolment or the staff member's employment. Most accounts therefore end on their own, with nothing for you to do. This page explains that lifecycle, how to ask for removal outside it, and exactly what happens to your information.
Accounts end with the enrolment
You do not need to request anything when someone leaves. When a student is withdrawn, transfers out or completes their schooling, their record is closed and app access ends with it:
- The student's own login can no longer reach their records.
- A parent or guardian keeps access only to children who are still enrolled. Once no linked student remains enrolled, the account can no longer reach any school records.
- Sign-in sessions stop being accepted on every device, and push notifications for that account stop.
Staff accounts work the same way: access ends when employment ends.
Asking for removal at any other time
If you want an account removed outside that cycle — a duplicate login, or a guardian who should no longer have access while the student is still enrolled — email us from the address registered with the school, or ask your campus office to raise the request for you:
Subject: NGS eDiary account deletion request
Include: your full name, your login code (for example
01-003-000123), the campus, and – for a parent account – the name and admission code of the student(s) linked to it.
We may contact you or your campus to confirm the request came from the account holder. Requests are actioned within 30 days, and you will receive a confirmation by email. Once the account is deleted you are signed out on every device and the login can no longer be used.
What is deleted, and what is kept
| Item | What happens |
|---|---|
| Your app login (login code and password) | Deactivated permanently. It cannot be used to sign in again. |
| Sign-in sessions and tokens | Revoked on all devices. |
| Push notification registration for your devices | Removed. You stop receiving notifications. |
| Files you uploaded through the app (for example fee payment receipts) | Deleted, unless they are part of a completed fee or academic record, in which case they are retained with that record. |
| Student academic, attendance, and fee records | Retained. These are the school's official records of the student, not of the app account, and are kept under school policy and applicable law. |
| Parent or guardian details in the student's admission record | Retained while the student is enrolled, as required for the school's duty of care and statutory reporting. |
| Staff employment records (for staff accounts) | Retained by the school as employment records. |
| Security logs (sign-in attempts, IP addresses) | Retained for a limited audit period, then removed. |
Changed your mind?
A deleted login cannot be restored. If you need access again, your campus office can issue a new login linked to the same student(s).
Contact
National Grammar School – Head Office
22/D1 Gulberg III, Lahore, Pakistan
Email: asifali@ngs.edu.pk
See also our Privacy Policy.